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Durable Medical Equipment (DME) Authorizations Change on Jan. 1, 2024

Starting January 1, 2024, Coastal Care, Inc., will manage Durable Medical Equipment (DME) authorizations, credentialing and claims in Regions 1-7.
Coastal Care currently manages Regions 8-11.

When this change takes effect, providers should submit all DME authorization requests and claims for Wellcare members to Coastal Care instead of the health plan.

There will be no changes to the current Home Health authorizations process.

Providers who are not participating in Coastal Care’s network should call 1-855-481-0505 or email Provider Relations to request to participate. Providers who decide not to join Coastal Care’s network should continue to provide services to members throughout the Continuity of Care (COC) period of 90 days.

All members have a Continuity of Care (COC) period of 90 days. During that time, Wellcare can help transition members receiving care through a non-participating provider to a participating provider. Please review the Provider Manual to help members successfully transition to Coastal Care without experiencing any interruptions in their care.

Recursos en línea

To register for Coastal Care portal access, please email a request to Please include: The individual’s name, email address and what kind of access is needed (Claims, Authorization, or both). An email with the individual’s User ID and temporary password will be sent to their email. For help with the Coastal Care Provider Portal, email questions to:

¿Tiene alguna pregunta?

If you have questions, please contact your Provider Engagement Administrator, call Wellcare Provider Services at 1-855-538-0454 or visit Stay up to date on Wellcare provider notices by reviewing and bookmarking Provider Bulletins.


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Y0020_WCM_134133E_M Last Updated On: 10/1/2023
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.