La discriminación es ilegal
Wellcare Health Plans, Inc. cumple con las leyes federales pertinentes de protección de los derechos civiles y no discrimina con base en raza, color, nacionalidad de origen, edad, discapacidad ni género. Wellcare Health Plans no excluye ni trata de forma diferente por raza, color, nacionalidad de origen, edad, discapacidad ni sexo.
Wellcare Health Plans, Inc. provides:
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles u otros formatos)
- Free language services to people whose primary language is not English, such as:
- Intérpretes calificados
- Información escrita en otros idiomas
If you need these services, contact Wellcare Member Services for help or you can ask Member Services to put you in touch with a Civil Rights Coordinator who works for Wellcare.
Cómo presentar un agravio
If you believe that Wellcare Health Plans, Inc., has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance.
You can file a grievance in person or by mail, phone, fax, or email:
- Phone: 1-866-530-9491 (TTY: 711)
- Fax:1-866-388-1769
- Email: OperationalGrievance@wellcare.com
- Mail: Wellcare Health Plans, Inc.
Grievance Department
P.O. Box 31384
Tampa, FL 33631-3384
If you need help filing a grievance, a Wellcare Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone:
- Phone: 1-800-368-1019, 1-800-537-7697 (TDD)
- Mail: U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building
Washington, DC 20201
Los formularios para quejas están disponibles en el sitio web del Departamento de Salud y Servicios Humanos de los Estados Unidos.
This Nondiscrimination Notice also applies to ‘Ohana Health Plan, a plan offered by Wellcare Health Insurance of Arizona, Inc. Please contact your plan for details.
Multi-Language Interpreter Services and Phone Contact Information
Este documento incluye información sobre los servicios de intérprete en múltiples idiomas para hablantes de árabe, chino cantones, chino mandarín, criollo francés, francés, alemán, hindi, italiano, japonés, coreano, polaco, portugués, ruso, español, tagalo y vietnamita.
